1. YOUR DATA
Our relationship with you is based on trust. It is our policy to give you a private web browsing experience. For this reason, we do not require that you give us any information about yourself when you are browsing the site*
At the checkout area of our site, you may be required to register with us. At this point we do collect personal information about you. This information can identify you and includes details such as your name, mail address and email address. It is used to fulfil catalogue orders, product orders or to respond to enquiries. This information is passed from your browser to our secure server using 128-bit encryption technology which is the highest level possible. The information is held in our secure database.
We may contact you either by post, email or telephone. Primarily as customer service following up on any issues with an order or to answer any questions you may have. We will not send you any marketing or promotional emails unless you agree to it, when registering with the site. We will not pass on your e-mail address to any other company for marketing purposes.
2. DATA PROTECTION ACT
Our data collection and storage is governed by the rules of the UK data protection act and associated legislation. You can find more information here.
3. THIRD PARTY RELATIONSHIPS
We very occasionally make your postal address details available to good and interesting companies, whose products may interest Octopus Online customers – but if you do not want us to do this, when registering with the site, just leave the third party check box blank and we will make sure we don’t.
We may disclose your personal information to third parties who perform functions on our behalf such as shipping, fulfilling orders, processing payments, carrying out promotional services or data management. We will only provide these companies with the information which they need to carry out their services and they will not be permitted to use the information for other purposes. You also acknowledge and agree that in certain circumstances we may be obliged to disclose personal information relating to you to third parties, for example, in order to conform to any requirements of law or to comply with any legal process, to prevent and detect fraud and to protect and defend our rights and property.
Areas of the site may contain links to other third sites that may be of interest to you. Please be aware that we don’t have control over the content of these sites or their privacy practices.
We do not store your personal information through cookies or any of your payment information. So if you come back to the site at another time, the site will still have your basket information but not any of your personal information. You do have the facility to switch off your cookies; however this means that you may have problems using our site, for example adding products to your basket.
Delphi Steel Buildings Ltd seek to resolve directly all complaints about how we handle personal information but you also have the right to lodge a complaint with the Information Commissioner’s Office:
By phone: 0303 123 1113
By post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF